FAQ

FAQ

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Cold Truck is the world’s only on-line trade arena / marketplace dedicated for buying and selling, certified second hand cold chain equipment.

Cold Truck focuses on the temperature-controlled transport market including: Truck cooling units, Trailer cooling units, refrigerated trailers, and reefer containers.

Cold Truck does not sell or buy products. Cold Truck serves the clients by offering a protected facilitator for buyers and sellers to connect & trade securely.

You will enjoy clientele from all over the world, you will be able to sell the units before they are even dismantled from the current truck, you will enjoy a money transfer guaranty, and increased profitability – you sell to the end buyer and not to middle men and traders.

You will enjoy a huge variety of affordable second-hand equipment from all over the world. You will enjoy units that have been inspected and certified by an independent international inspection service provider.

Cold Truck offers an opportunity to trade with second hand cold chain products internationally, with accessibility to all available makes, types, models and production years in full accordance with your requirements. Cold Truck transfers the old fashioned market place into the new era of internet based opportunities.

On the home page – enter your requirements in the drop-down menu’s within the desired arena (truck cooking unit, trailer cooling unit, refrigerated trailer or reefer container).

Each seller has his units location indicated in the unit specifications.

The company offices are located in Germany. Cold Truck has representative offices also in Hong Kong and Ney York, and a customer service tam in Manilla.

Through this You can provide us your contact details and a representative will revert to you within 72 working hours.

Through this You can provide us your contact details and a representative will revert to you within 72 working hours.

The delivery of this unit depends on the locations of the buyer and seller. Once the price between the buyer and seller is agreed, and the buyer receives a shipping / logistics offer available through Cold Truck logistics, a rate offer with expected transit times will be provided. Please consider the whole logistics chain from packing the unit at the seller location, and up to the buyer location including all customs procedures.

Once add is submitted, the Cold Truck customer service team reviews the request, and confirms it for uploading within up to 24 working hours.

You will not know when someone views your advertised unit, but you will receive notification once the unit is requested for inspection.

Cold Truck is here to protect both seller and buyer through the included service seller does not enable us to follow the process, and therefore our commitment to unit inspection quality, money transfers and logistics will be cancelled.

Follow the “WalkMe” guidance path or have a look at our tutorial white board video

Once you use the escrow service offered through Cold Truck – your money is protected, and will be transferred to the seller only upon your written consent.

There is a direct link (and code) for every single advertised unit, therefore there is no place for mistakes. Also, you will be notified and requested to confirm every step of the purchase to ensure the unit you purchased is indeed the unit which was advertised and intended.

The inspection mechanism (which is a must precisely in order to ensure that what you pay for is what you get) in cooperation with TUV NORD, will ensure that a full, independent report about the purchased unit is provided including a physical check and an applicable certificate for the unique unit.

Everyone involved in temperature-controlled transport equipment. Fleet owners, cold chain warehouse managers, single useers with a unique demand etc.

All customer requirements are managed by one fully coordinated team located in Manila. This team handles any demands / queries or need by users (seller or buyer).

All customer requirements are managed by one fully coordinated team located in Manila. This team handles also technical support requirements.